job description
Join Foundever as a Technical Support Representative and be part of a dynamic team dedicated to delivering exceptional customer service. This role is perfect for individuals with a passion for technology and problem-solving, offering a competitive salary of up to 20,000 PHP monthly with no prior BPO experience required.
As a Technical Support Representative, you will be the first point of contact for customers seeking assistance with technical issues. Your role will involve troubleshooting, providing solutions, and ensuring customer satisfaction. This is an excellent opportunity to grow your career in the IT and customer service industry.
Foundever is a global leader in customer experience solutions, committed to fostering a supportive and inclusive work environment. We provide comprehensive training and ongoing support to help you succeed in your role.
Responsibility
- Provide timely and accurate technical support to customers via phone, email, or chat.
- Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain detailed records of customer interactions and solutions provided.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Stay updated with the latest technical knowledge and product information.
- Collaborate with team members to improve support processes and customer experience.
- Adhere to company policies and procedures to ensure consistent service quality.
Qualifications
- High school diploma or equivalent; higher education in IT or related fields is a plus.
- Strong communication skills in English, both written and verbal.
- Basic knowledge of computer systems, software, and hardware.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving skills and a customer-centric approach.
- Willingness to work in shifts, including weekends and holidays.
- No prior BPO experience required; training will be provided.
- Strong interpersonal skills and a positive attitude.