job description
Join CrimsonLogic in beautiful Bali and take the next step in your IT career as a Technical Support Officer. At CrimsonLogic, we prioritize your career growth and well-being, offering a dynamic work environment where innovation and collaboration thrive. As a key member of our technical team, you will play a pivotal role in delivering exceptional IT support, troubleshooting complex issues, and ensuring seamless operations for our clients.
Based in the vibrant Badung regionâcovering areas like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kutaâyouâll work in a culturally rich and inspiring setting. Whether you're resolving technical challenges, optimizing systems, or providing user training, your expertise will directly impact our mission of driving digital transformation.
Weâre looking for a proactive problem-solver with a passion for technology and a commitment to excellence. If you thrive in a fast-paced, supportive environment and want to grow with a global leader in IT solutions, this is your opportunity to shine.
Responsibility
- Provide first and second-level technical support to internal and external users via phone, email, and remote tools.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently and professionally.
- Install, configure, and maintain IT systems, applications, and peripherals to ensure optimal performance.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems in a timely manner.
- Document all support interactions, solutions, and recurring issues in the IT service management system.
- Conduct user training sessions and create guides to enhance end-user proficiency with technology.
- Monitor system performance and proactively identify potential issues before they impact operations.
- Stay updated with the latest IT trends, tools, and best practices to continuously improve support services.
Qualifications
- A diploma or bachelorâs degree in Computer Science, Information Technology, or a related field.
- Minimum 2 years of experience in IT support, helpdesk, or technical troubleshooting roles.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and enterprise software.
- Familiarity with networking principles, TCP/IP, DNS, and basic cybersecurity.
- Excellent communication and interpersonal skills to interact with non-technical users.
- Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Fluency in English (written and spoken) is required; knowledge of Bahasa Indonesia is advantageous.