job description
Join Sumber Mitra Agung Jaya as a Technical Support Officer for IVD Products in beautiful Bali! We are seeking a dedicated professional to provide technical expertise and support for our in-vitro diagnostic (IVD) products. This role is perfect for individuals with a strong background in chemical engineering, chemistry, or pharmacy who are passionate about healthcare and customer service.
As a Technical Support Officer, you will play a crucial role in ensuring the smooth operation and maintenance of our IVD products. You will work closely with healthcare professionals, providing them with the necessary technical support and training to ensure optimal product performance. This is a fantastic opportunity to contribute to the healthcare industry while enjoying the vibrant culture and lifestyle of Bali.
If you are a problem-solver with excellent communication skills and a desire to make a difference, we encourage you to apply. Join our team and be part of a company that values innovation, quality, and customer satisfaction.
Responsibility
- Provide technical support and troubleshooting for IVD products to healthcare professionals.
- Conduct training sessions for customers on the proper use and maintenance of IVD products.
- Collaborate with the sales and marketing teams to promote IVD products and services.
- Maintain accurate records of technical support activities and customer interactions.
- Identify and report product issues to the relevant departments for resolution.
- Stay updated with the latest developments in IVD technology and industry trends.
- Assist in the installation and calibration of IVD equipment.
- Ensure compliance with company policies and regulatory requirements.
Qualifications
- Bachelor's degree in Chemical Engineering, Chemistry, Pharmacy, or a related field.
- Proven experience in technical support, preferably in the healthcare or IVD industry.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Proficiency in both Indonesian and English languages.
- Ability to work independently and as part of a team.
- Willingness to travel within Bali and occasionally to other regions.
- Knowledge of regulatory requirements for IVD products is a plus.