job description
Join Zwsoft Co., Ltd. as a Technical Support Engineer specializing in Mechanical Engineering Software and play a pivotal role in driving the adoption of cutting-edge 3D CAD design solutions across Indonesia’s thriving manufacturing sector. Based in the vibrant regions of Bali, you will provide expert technical support, training, and troubleshooting to ensure seamless integration and maximum efficiency for our clients.
This role is ideal for a passionate engineer with a strong background in mechanical design, CAD software, and customer support. You will collaborate with cross-functional teams to enhance product usability, resolve technical challenges, and empower manufacturers to innovate with confidence.
At Zwsoft, we foster a culture of innovation, continuous learning, and professional growth. If you are eager to make an impact in the engineering software industry while enjoying the dynamic lifestyle of Bali, we invite you to apply and grow with us!
Responsibility
- Provide technical support and troubleshooting for Zwsoft’s 3D CAD software to manufacturing clients in Indonesia.
- Conduct product training sessions and workshops to ensure effective software adoption and user proficiency.
- Collaborate with the R&D and product teams to gather user feedback and contribute to software improvements.
- Develop and maintain technical documentation, including user guides, FAQs, and troubleshooting manuals.
- Assist in pre-sales activities, such as product demonstrations and technical presentations to potential clients.
- Monitor and analyze software performance to identify and resolve technical issues proactively.
- Build and maintain strong customer relationships to ensure high satisfaction and retention rates.
- Stay updated with the latest trends in mechanical engineering, CAD technology, and manufacturing processes.
Qualifications
- Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field.
- Minimum of 2 years of experience in technical support, CAD software, or a similar role.
- Proficiency in 3D CAD software (e.g., ZW3D, SolidWorks, AutoCAD, or similar tools).
- Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Excellent communication and interpersonal skills to interact with clients and internal teams.
- Experience in conducting training sessions or creating technical documentation is a plus.
- Familiarity with manufacturing processes and industry standards is highly desirable.
- Willingness to travel occasionally within Indonesia for client visits and support.