job description
Join Novare as a Technical Support Engineer in the vibrant heart of Bali! We’re seeking a motivated professional with 1-3 years of experience to provide exceptional technical assistance to our clients, ensuring seamless IT operations and customer satisfaction.
As part of our dynamic team, you’ll troubleshoot complex technical issues, collaborate with cross-functional teams, and contribute to innovative solutions that drive business success. This role offers a unique opportunity to grow your career in a fast-paced, international environment while enjoying Bali’s unparalleled work-life balance.
If you’re passionate about technology, problem-solving, and delivering top-tier support, we’d love to hear from you. Apply today and take the next step in your IT career with Novare!
Responsibility
- Provide Level 1 and Level 2 technical support via phone, email, and chat to resolve hardware, software, and network issues.
- Diagnose and troubleshoot technical problems efficiently, ensuring minimal downtime for clients.
- Collaborate with IT teams to escalate and resolve complex incidents.
- Document and maintain detailed records of support tickets, solutions, and customer interactions.
- Install, configure, and update software and hardware as needed.
- Conduct system health checks and proactive maintenance to prevent issues.
- Assist in training end-users on new technologies and best practices.
- Stay updated with emerging technologies and industry trends to enhance support quality.
Qualifications
- 1-3 years of experience in technical support, IT helpdesk, or a related field.
- Strong knowledge of Windows/macOS, networking, and troubleshooting methodologies.
- Proficiency in ticketing systems (e.g., Zendesk, Jira, ServiceNow).
- Excellent communication and problem-solving skills in English.
- Familiarity with remote support tools (TeamViewer, AnyDesk, etc.).
- Basic understanding of cybersecurity principles and data protection.
- Ability to work independently and in a team under tight deadlines.
- Certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.