job description
Are you passionate about technology and helping others? Join Personal Collection Sdn. Bhd. as a Technical Support Engineer and play a pivotal role in ensuring seamless system functionality and exceptional customer satisfaction. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this is your opportunity to grow your career in a dynamic and supportive environment.
As a Technical Support Engineer, you will be the go-to expert for diagnosing and resolving technical issues, providing top-tier support to our clients, and contributing to the continuous improvement of our IT infrastructure. If you thrive in a fast-paced setting and enjoy problem-solving, we want you on our team!
We offer a competitive salary range of IDR 8,000,000 - IDR 12,000,000 per month, along with opportunities for professional development and career advancement. Apply now and take the next step in your technical support career!
Responsibility
- Diagnose and troubleshoot technical issues reported by customers or internal teams.
- Provide timely and effective solutions to ensure minimal downtime and maximum system performance.
- Collaborate with cross-functional teams to identify and resolve complex technical problems.
- Maintain detailed records of technical issues, solutions, and customer interactions.
- Assist in the implementation and maintenance of IT systems and software.
- Conduct regular system checks and performance monitoring to preempt potential issues.
- Deliver exceptional customer service by communicating technical solutions in a clear and understandable manner.
- Stay updated with the latest industry trends and technologies to enhance support capabilities.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a technical support or IT support role.
- Strong knowledge of operating systems, hardware, and software troubleshooting.
- Excellent problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications in IT support (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Familiarity with remote support tools and helpdesk software.