job description
Join Sutherland as a Technical Support Associate in beautiful Bali and kickstart your career in a dynamic, growth-oriented environment. This is your opportunity to provide exceptional technical support while enjoying the vibrant culture and work-life balance Bali has to offer.
As a Technical Support Associate, you will be the first point of contact for customers seeking technical assistance. Your role will involve troubleshooting hardware and software issues, guiding users through solutions, and ensuring a seamless customer experience. Sutherland is committed to your professional development, offering continuous training and career advancement opportunities in the thriving ICT sector.
Why Bali? Work in a tropical paradise with a supportive team, competitive compensation, and the chance to build a rewarding career in technology. Whether you're a seasoned professional or just starting, this role offers the perfect blend of challenge and growth.
Apply now and take the first step toward a fulfilling career with Sutherland in Bali!
Responsibility
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues efficiently.
- Guide users through step-by-step troubleshooting processes with clarity and patience.
- Document customer interactions and solutions in the company’s ticketing system.
- Escalate complex technical issues to higher-tier support teams when necessary.
- Maintain up-to-date knowledge of company products, services, and technical best practices.
- Collaborate with team members to improve support processes and customer satisfaction.
- Uphold Sutherland’s standards of professionalism and customer service excellence.
Qualifications
- High school diploma or equivalent; a degree in IT or related field is a plus.
- Proven experience in technical support, helpdesk, or a similar customer-facing role.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills in English, both written and verbal.
- Familiarity with operating systems (Windows, macOS) and basic networking concepts.
- Ability to work in shifts, including weekends and holidays, as required.
- Customer-focused mindset with a passion for delivering exceptional service.
- Willingness to relocate to Bali or already based in the region.