job description
Join Yngen Datacom Corp. as a Technical Solutions Engineer and play a pivotal role in empowering our clients to seamlessly implement and maximize the potential of our cutting-edge platform. Based in the vibrant tech hub of Bali, Indonesia, you will serve as the bridge between our innovative technology and customer success, ensuring smooth onboarding, troubleshooting, and optimization for businesses across industries.
In this dynamic role, you will collaborate with cross-functional teams to deliver tailored technical solutions, drive customer satisfaction, and contribute to the continuous improvement of our platform. Your expertise will directly impact client retention, operational efficiency, and the scalability of our solutions in a fast-paced, customer-centric environment.
If you are passionate about solving complex technical challenges, thrive in a collaborative setting, and enjoy transforming client needs into actionable solutions, this is your opportunity to make a tangible difference in a growing tech company.
Responsibility
- Provide end-to-end technical support to clients during platform implementation, including configuration, integration, and troubleshooting.
- Collaborate with sales, product, and engineering teams to design and deliver customized solutions tailored to client requirements.
- Develop and maintain technical documentation, including user guides, API references, and best practice manuals.
- Conduct training sessions and workshops for clients and internal teams to ensure proficient platform usage.
- Identify and resolve technical issues proactively, minimizing downtime and enhancing user experience.
- Gather and analyze customer feedback to inform product development and improvements.
- Monitor platform performance and optimize configurations to meet scalability and reliability standards.
- Stay updated on emerging technologies and industry trends to recommend innovative solutions.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum 3 years of experience in a technical support, solutions engineering, or customer success role.
- Strong proficiency in troubleshooting, debugging, and problem-solving for software platforms.
- Experience with APIs, cloud services (AWS/Azure/GCP), and database management is a plus.
- Excellent communication and interpersonal skills to articulate technical concepts to non-technical stakeholders.
- Proven ability to manage multiple projects and prioritize tasks in a fast-paced environment.
- Familiarity with Agile/Scrum methodologies and collaborative development tools (e.g., Jira, Git).
- Certifications in ITIL, CompTIA, or vendor-specific platforms are advantageous.