job description
Join Vcustomer Philippines, Inc. as a Technical Service Desk Analyst and become the first point of contact for IT support, ensuring seamless technical assistance for end-users. This role is perfect for tech-savvy professionals who thrive in dynamic environments, solving IT issues with efficiency and expertise.
Based in beautiful Bali, you'll work in a collaborative setting, leveraging cutting-edge tools to deliver top-tier IT support. Whether troubleshooting hardware, software, or network issues, your role will be pivotal in maintaining productivity and user satisfaction.
If you're passionate about technology, problem-solving, and delivering exceptional service, this is your opportunity to grow with a leading company in the IT and communication sector.
Responsibility
- Provide first-level IT support to end-users via phone, email, and chat.
- Troubleshoot hardware, software, and network-related issues.
- Document and track IT incidents and service requests using ticketing systems.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain and update IT knowledge bases and FAQs for self-service support.
- Assist in onboarding new users, including account setup and software installation.
- Monitor system performance and report recurring technical issues.
- Collaborate with cross-functional teams to improve IT service delivery.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Proven experience in IT support or service desk roles.
- Strong knowledge of Windows/macOS, Microsoft Office, and basic networking.
- Excellent communication and problem-solving skills.
- Familiarity with ITIL frameworks and ticketing systems (e.g., ServiceNow, Zendesk).
- Ability to work in shifts and handle high-pressure situations.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Fluency in English (written and spoken).