job description
Join Lean Solutions Group as a Technical Enabling Specialist and become a catalyst for innovation in a dynamic, global environment. Based in the vibrant hubs of BaliâCanggu, Ubud, Denpasar, and beyondâyouâll collaborate with cross-functional teams to drive technical solutions that empower businesses to thrive in the digital age.
This role is perfect for a proactive problem-solver with a passion for technology and a knack for bridging gaps between technical and non-technical stakeholders. Youâll play a pivotal role in implementing, optimizing, and supporting cutting-edge systems, ensuring seamless integration and maximum efficiency. Whether you're troubleshooting complex issues, training end-users, or refining processes, your work will have a tangible impact on operational excellence.
At Lean Solutions Group, we foster a culture of growth, collaboration, and innovation. Here, youâll have the opportunity to expand your skill set, work with industry-leading tools, and contribute to projects that shape the future of ICT. If youâre ready to take your career to the next level in a fast-paced, supportive environment, weâd love to hear from you.
Responsibility
- Develop, implement, and maintain technical solutions to streamline business operations and enhance productivity.
- Collaborate with IT and non-IT teams to identify pain points and propose scalable, efficient fixes.
- Provide hands-on training and support to end-users, ensuring smooth adoption of new systems and tools.
- Troubleshoot and resolve technical issues, minimizing downtime and optimizing system performance.
- Document processes, configurations, and best practices to ensure knowledge sharing and continuity.
- Stay ahead of industry trends and emerging technologies to recommend innovative improvements.
- Assist in the evaluation and integration of third-party software and hardware solutions.
- Monitor system performance and proactively address potential risks or bottlenecks.
Qualifications
- Bachelorâs degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum 3 years of experience in a technical support, systems administration, or IT enablement role.
- Strong proficiency in troubleshooting hardware/software issues and providing user support.
- Experience with enterprise systems, CRM, ERP, or cloud platforms (e.g., Salesforce, SAP, AWS, Azure).
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Proven ability to manage multiple projects in a fast-paced environment with minimal supervision.
- Familiarity with ITIL, Agile, or DevOps methodologies is a plus.
- Certifications in relevant technologies (e.g., CompTIA, Microsoft, Cisco) are highly desirable.