job description
Join Conectys as a Team Manager and lead a dynamic customer service team in beautiful Bali! We're seeking a motivated leader to oversee daily operations, mentor staff, and drive exceptional service delivery. This role offers the perfect blend of professional growth and work-life balance in one of the world's most inspiring locations.
As Team Manager, you'll be the backbone of our customer service operations, ensuring seamless workflow, high team morale, and outstanding client satisfaction. Your leadership will directly impact our ability to deliver world-class service while fostering a positive, collaborative work environment.
This is more than a job—it's an opportunity to build your career in a global company while enjoying Bali's vibrant culture and stunning landscapes. If you're passionate about people development and operational excellence, we want to hear from you!
Responsibility
- Lead, mentor, and develop a team of customer service representatives to achieve performance targets
- Monitor and optimize team workflow to ensure efficient service delivery
- Conduct regular performance reviews and provide constructive feedback
- Collaborate with cross-functional teams to improve customer experience
- Analyze key performance metrics and implement data-driven improvements
- Handle escalated customer issues with professionalism and efficiency
- Foster a positive team culture that aligns with company values
- Ensure compliance with company policies and service level agreements
Qualifications
- Bachelor's degree in Business Administration, Management, or related field
- Proven experience (3+ years) in a customer service leadership role
- Strong interpersonal and communication skills in English
- Demonstrated ability to motivate teams and drive performance
- Excellent problem-solving and decision-making abilities
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work flexible hours as needed
- Prior experience in a call center environment is a plus