job description
Are you a natural leader with a passion for high-energy environments? Bounce Singapore is looking for a dynamic Team Leader to join our flagship Orchard location. As a Team Leader, you will be the heartbeat of our venue, ensuring that every guest who walks through our doors experiences the excitement and safety that Bounce is famous for.
You won't just be managing shifts; you will be fostering a culture of teamwork, fun, and operational excellence. We are looking for someone who thrives in a fast-paced setting, can mentor staff to reach their full potential, and has a keen eye for maintaining high service standards. If you are a proactive problem-solver who loves working in a social, active, and vibrant workplace, we want to hear from you.
Responsibility
- Lead and supervise floor staff to deliver seamless, unforgettable guest experiences.
- Monitor venue safety protocols and ensure strict compliance at all times.
- Provide on-the-floor coaching and training to new team members.
- Oversee daily operational workflows, including check-ins, safety briefings, and crowd management.
- Handle guest inquiries, feedback, and conflict resolution with professional composure.
- Coordinate staff rosters and breaks to maintain optimal service coverage.
- Maintain high cleanliness and equipment maintenance standards across the facility.
Qualifications
- At least 1-2 years of experience in a team leadership or supervisory role within hospitality, retail, or entertainment.
- Strong communication skills with the ability to lead and motivate a diverse team.
- A proactive mindset with the ability to remain calm and decisive under pressure.
- Flexible availability to work weekends, public holidays, and rotating shifts as required.
- Customer-centric approach with a genuine passion for guest service.
- Ability to stand for long periods and participate in an active, fast-paced work environment.
- Basic proficiency in POS systems and Microsoft Office/Google Workspace.