job description
Join our dynamic team as a Customer Service Representative (Gaming) and become the voice of our gaming community! We're looking for passionate individuals who thrive in fast-paced environments and have a genuine love for gaming. In this role, you'll be the first point of contact for our players, providing exceptional support and creating memorable experiences that keep our community engaged and growing.
As part of our remote team in Bali, you'll enjoy the flexibility of working from stunning locations like Canggu, Ubud, or Kuta while being part of a global gaming company. This is an exciting opportunity to combine your customer service skills with your gaming knowledge, working with cutting-edge platforms and helping players from around the world. Whether you're troubleshooting technical issues, answering gameplay questions, or handling account inquiries, you'll play a crucial role in maintaining our reputation for outstanding player support.
We offer a competitive salary package, comprehensive training, and opportunities for career growth in the booming gaming industry. If you're a gamer at heart with excellent communication skills and a passion for delivering top-notch customer service, we want to hear from you!
Note: This is a full-time, remote position with preference given to candidates based in Bali, Indonesia.
Responsibility
- Provide exceptional customer support to gaming community members via chat, email, and voice channels
- Troubleshoot and resolve technical issues related to game accounts, payments, and gameplay
- Assist players with account management, including registration, verification, and security concerns
- Handle in-game inquiries, including rules, mechanics, and feature explanations
- Maintain detailed records of player interactions and support tickets in our CRM system
- Collaborate with game developers and community managers to report recurring issues and suggest improvements
- Escalate complex issues to appropriate teams while maintaining clear communication with players
- Contribute to creating and updating knowledge base articles and FAQs for self-service support
- Participate in team meetings and training sessions to stay updated on game features and company policies
Qualifications
- Minimum 1 year of experience in customer service, preferably in gaming or tech industries
- Excellent English communication skills (both written and verbal)
- Passion for gaming with knowledge of popular PC/console/mobile games
- Strong problem-solving skills and ability to think quickly under pressure
- Familiarity with customer support tools like Zendesk, Freshdesk, or similar platforms
- Basic technical troubleshooting skills and comfort with gaming platforms (Steam, Epic, mobile stores, etc.)
- Ability to work flexible hours, including evenings and weekends as needed
- Self-motivated with strong time management skills for remote work environment
- High school diploma or equivalent; additional certifications in customer service are a plus