job description
Are you a natural leader with a passion for delivering exceptional customer service? PT Danarta Anugrah Divina is seeking a dynamic Team Leader to join our growing customer service team in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung). This part-time role is perfect for someone looking to advance their career in customer service while enjoying the vibrant lifestyle Bali has to offer.
As a Team Leader, you will play a pivotal role in guiding and motivating a team of customer service representatives to ensure the highest standards of service delivery. Youâll be responsible for fostering a positive work environment, resolving escalated customer issues, and driving team performance to meet and exceed company goals. This role offers a unique opportunity to develop your leadership skills while contributing to the success of a leading company in the customer service industry.
Baliâs thriving tourism and business sectors make it an ideal location for professionals seeking a balance between work and lifestyle. Whether youâre based in the cultural hub of Ubud, the bustling beaches of Kuta, or the serene landscapes of Jimbaran, this role allows you to work in a dynamic environment while enjoying the islandâs renowned beauty and culture.
If youâre a proactive problem-solver with a knack for leadership and a commitment to excellence, weâd love to hear from you. Join us and be part of a team that values innovation, collaboration, and customer satisfaction.
Responsibility
- Lead and motivate a team of customer service representatives to achieve performance targets and deliver exceptional service.
- Monitor team performance, provide constructive feedback, and implement training programs to enhance skills and productivity.
- Handle escalated customer complaints and ensure timely resolution while maintaining a high level of customer satisfaction.
- Develop and implement strategies to improve team efficiency, workflow, and customer experience.
- Collaborate with management to set team goals, track progress, and report on key performance indicators (KPIs).
- Foster a positive and inclusive team culture that encourages collaboration, innovation, and continuous improvement.
- Ensure compliance with company policies, procedures, and industry regulations.
- Assist in recruiting, onboarding, and training new team members as needed.
Qualifications
- Maximum age of 38 years.
- Minimum education of high school diploma (SMA/Sederajat) or equivalent.
- At least 1 year of experience in a customer service role, with prior leadership or supervisory experience preferred.
- Strong communication skills in English and Bahasa Indonesia, both written and verbal.
- Proven ability to lead, motivate, and develop a team in a fast-paced environment.
- Excellent problem-solving skills and the ability to handle customer escalations with professionalism.
- Familiarity with customer service software, CRM systems, and Microsoft Office Suite.
- Ability to work flexible hours, including evenings and weekends, as required.