job description
Join STARTEK as a Customer Service Specialist in the dynamic background verification industry and become part of a thriving, supportive workplace in Bali. This role offers the opportunity to build a strong professional network within a large and diverse community while working alongside a dynamic and collaborative team.
As a key player in our customer service operations, you will ensure seamless communication and verification processes, contributing to the integrity and efficiency of our global client services. STARTEK is committed to fostering career growth, providing training, and empowering employees to excel in a fast-paced, people-centric environment.
If you are passionate about delivering exceptional service, solving problems, and thriving in a team-oriented culture, this is your chance to make an impact in a rewarding career.
Responsibility
- Handle inbound and outbound calls, emails, and chats to assist clients with background verification inquiries.
- Conduct thorough and accurate verification checks while adhering to compliance and data privacy standards.
- Provide timely and professional responses to customer requests, ensuring high satisfaction levels.
- Collaborate with cross-functional teams to resolve escalated issues and improve service efficiency.
- Maintain detailed records of customer interactions and verification processes in CRM systems.
- Identify and report discrepancies or red flags during background checks to management.
- Stay updated on industry regulations, company policies, and best practices in customer service.
- Contribute to team goals by meeting or exceeding performance metrics (e.g., response time, accuracy, resolution rate).
Qualifications
- Minimum 1-2 years of experience in customer service, call center, or background verification roles.
- Excellent English communication skills (written and verbal) with a neutral accent.
- Strong problem-solving abilities and attention to detail in data verification.
- Proficiency in using CRM software, Microsoft Office, and basic data entry tools.
- Ability to work in shift-based environments (including weekends/public holidays if required).
- High integrity and confidentiality in handling sensitive personal information.
- Customer-focused mindset with a proactive and adaptable approach to challenges.
- Diploma or Bachelor’s degree in any field is a plus.