job description
Lead. Coach. Inspire. Make a Difference.
Are you a natural leader with a passion for driving team success and delivering exceptional customer service? Sagility is seeking a dynamic Team Leader to join our growing team in Bali. This is your opportunity to take your leadership career to the next level while working in a vibrant, supportive environment.
As a Team Leader at Sagility, you will play a pivotal role in shaping the success of our customer service operations. You will lead, mentor, and inspire a team of dedicated professionals, ensuring they deliver outstanding service that exceeds client expectations. Your ability to foster a positive work culture, drive performance, and implement best practices will be key to your success in this role.
If you are ready to make a meaningful impact and grow your career in a company that values leadership and innovation, we want to hear from you!
Responsibility
- Lead and manage a team of customer service representatives, providing guidance, support, and mentorship to ensure high performance and job satisfaction.
- Monitor and evaluate team performance, implementing strategies to improve productivity, quality, and efficiency.
- Develop and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
- Conduct regular team meetings, training sessions, and one-on-one coaching to foster professional growth and development.
- Analyze customer service metrics and reports to identify trends, areas for improvement, and opportunities for innovation.
- Collaborate with other departments to streamline processes and enhance the overall customer experience.
- Handle escalated customer issues, ensuring timely and effective resolution while maintaining a high level of customer satisfaction.
- Promote a positive and inclusive work environment that encourages teamwork, creativity, and continuous improvement.
Qualifications
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience in a leadership role within a customer service or call center environment.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to motivate and inspire a team, fostering a culture of excellence and accountability.
- Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.
- Proficiency in customer service software and tools, with a strong understanding of performance metrics and KPIs.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
- Fluency in English, with exceptional written and verbal communication skills.