job description
Join TTEC as a Customer Experience Specialist supporting GE Healthcare and become part of a dynamic team dedicated to delivering exceptional service. This role offers a competitive salary of ₱28,500 – ₱31,500 per month, plus a ₱10,000 performance bonus, in a collaborative and growth-oriented environment.
As a key member of our team, you will engage with customers to provide solutions, resolve inquiries, and ensure a seamless experience. Your contributions will directly impact customer satisfaction and team success. Enjoy a full-time, hybrid/remote role with opportunities for career advancement in the thriving Bali region.
If you are passionate about customer service and thrive in a fast-paced setting, this is your chance to grow with a global leader in customer experience solutions.
Responsibility
- Handle inbound and outbound customer interactions with professionalism and empathy.
- Provide accurate information and solutions for GE Healthcare products and services.
- Document customer interactions and updates in the CRM system.
- Collaborate with team members to achieve performance targets and KPIs.
- Escalate complex issues to the appropriate departments while ensuring follow-through.
- Maintain a high level of product knowledge to assist customers effectively.
- Participate in training and development programs to enhance skills.
- Contribute to a positive team culture and support colleagues as needed.
Qualifications
- Minimum of 1 year of experience in customer service or a call center environment.
- Excellent communication skills in English (written and verbal).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using CRM software and Microsoft Office tools.
- High school diploma or equivalent; higher education is a plus.
- Willingness to work in a hybrid/remote setup in Bali.
- Passion for delivering outstanding customer experiences.