job description
Join PERSOL as an East/West Banking Call Centre Officer and become a key player in delivering exceptional customer service in the banking sector. This role offers a unique opportunity to engage with customers, providing personalized support and solutions for banking products, accounts, and service inquiries. With an attractive monthly allowance and a dynamic work environment, this position is perfect for individuals passionate about customer service and financial services.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will work in a modern call center setting equipped with the latest technology. Your role will be pivotal in maintaining customer satisfaction and fostering long-term relationships with clients. If you are a motivated professional with excellent communication skills and a customer-centric approach, we invite you to apply and grow your career with us.
Responsibility
- Handle inbound and outbound calls to assist customers with banking inquiries, account management, and product information.
- Provide personalized and professional service to ensure customer satisfaction and retention.
- Resolve customer complaints and issues efficiently, escalating complex cases as necessary.
- Maintain accurate records of customer interactions and transactions in the banking system.
- Promote banking products and services to customers, identifying opportunities for upselling and cross-selling.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Adhere to banking regulations, policies, and procedures to ensure compliance and security.
- Participate in training and development programs to enhance skills and knowledge in banking and customer service.
Qualifications
- Diploma or Bachelor's degree in Business, Finance, or a related field.
- Proven experience in a call center or customer service role, preferably in the banking or financial sector.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Strong problem-solving abilities and the capacity to handle challenging situations with professionalism.
- Proficiency in using call center software and banking systems.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Fluency in English; additional languages are a plus.
- Willingness to work in shifts, including weekends and public holidays, as required.