job description
Join Asticom as a Support Hub Associate and become a key player in delivering advanced technical troubleshooting, custom system fixes, and process updates. This role is perfect for individuals who thrive in dynamic environments and are passionate about resolving technical issues while contributing to team recruitment efforts. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will have the opportunity to work in a collaborative setting that values innovation and excellence.
As a Support Hub Associate, you will be responsible for logging and managing tickets, providing advanced technical support, and ensuring seamless system operations. Your expertise will directly impact the efficiency and effectiveness of our technical support team, making you an integral part of our success.
If you are a problem-solver with a keen eye for detail and a passion for technology, this is the perfect opportunity for you to grow your career in the Information & Communication Technology sector.
Responsibility
- Deliver advanced technical troubleshooting and resolve complex system issues.
- Develop and implement custom system fixes and process updates.
- Log and manage support tickets efficiently and accurately.
- Assist in team recruitment efforts by identifying and recommending potential candidates.
- Collaborate with cross-functional teams to ensure seamless system operations.
- Provide training and support to team members on new processes and systems.
- Monitor and report on system performance and suggest improvements.
- Maintain up-to-date documentation of technical processes and solutions.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in technical support or a similar role.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with ticketing systems and technical documentation.
- Knowledge of system administration and troubleshooting techniques.
- Willingness to learn and adapt to new technologies and processes.