job description
Join Viva International Food & Restaurants, Inc., the proud operator of Wetzel's Pretzels in Bali, and take your career in hospitality to the next level as a Store Supervisor! Weâre looking for a dynamic and experienced leader to oversee daily operations at our premium locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you thrive in a fast-paced environment, love delivering exceptional customer experiences, and have a passion for food service excellence, this is your opportunity to shine.
As a Store Supervisor, youâll play a pivotal role in ensuring smooth operations, driving sales, and maintaining the high standards that Wetzelâs Pretzels is known for. Youâll lead a team of passionate employees, manage inventory, and uphold our commitment to quality and customer satisfaction. Baliâs vibrant tourism industry offers a unique backdrop for your career growth, with opportunities to engage with international guests and contribute to a globally recognized brand.
This role is perfect for someone with a strong background in retail or food service management, excellent communication skills, and a knack for problem-solving. If youâre ready to take on a leadership position in one of the worldâs most sought-after destinations, weâd love to hear from you!
Why Join Us?
- Be part of a globally recognized brand with a fun and engaging work culture.
- Opportunities for career advancement in a growing international company.
- Work in stunning locations across Bali, from bustling Kuta to serene Ubud.
- Competitive salary and benefits package.
- Employee discounts and perks.
Responsibility
- Oversee daily store operations, including opening and closing procedures, to ensure efficiency and compliance with company standards.
- Lead, train, and motivate a team of employees to deliver exceptional customer service and maintain high productivity levels.
- Manage inventory, including ordering supplies, tracking stock levels, and minimizing waste to optimize profitability.
- Monitor financial performance, including sales targets, labor costs, and expenses, and implement strategies to achieve business goals.
- Ensure the quality and consistency of products by adhering to Wetzelâs Pretzelsâ recipes, preparation methods, and presentation standards.
- Handle customer inquiries, complaints, and feedback professionally, ensuring a positive experience for every guest.
- Maintain a clean, safe, and welcoming store environment in compliance with health and safety regulations.
- Collaborate with regional management to implement marketing initiatives, promotions, and special events to drive sales and customer engagement.
Qualifications
- Minimum of 2-3 years of experience in a supervisory or leadership role within the food service, retail, or hospitality industry.
- Proven ability to manage teams, delegate tasks, and foster a positive work environment.
- Strong organizational and time-management skills, with the ability to multitask in a fast-paced setting.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Basic understanding of financial management, including budgeting, sales tracking, and cost control.
- Knowledge of food safety and hygiene standards, with a commitment to maintaining a clean and safe workspace.
- Flexibility to work evenings, weekends, and holidays as required by the business.
- Passion for customer service and a proactive attitude toward problem-solving.