job description
Join Pickup Coffee, a dynamic and growing brand under Starbreaker Corp, as a Store Supervisor in beautiful Bali! We are looking for a passionate and driven individual to lead our team in delivering exceptional customer experiences while ensuring smooth store operations. This is a fantastic opportunity to grow your career in the retail and hospitality industry in one of the world's most vibrant destinations.
As a Store Supervisor, you will play a key role in maintaining the high standards of our brand, driving sales, and fostering a positive work environment. If you have a knack for leadership, a love for coffee, and a desire to work in a fast-paced, rewarding environment, we want to hear from you!
Responsibility
- Oversee daily store operations, including opening and closing procedures, to ensure efficiency and compliance with company standards.
- Lead, train, and motivate a team of baristas and staff to deliver outstanding customer service and maintain a welcoming atmosphere.
- Monitor inventory levels, place orders, and manage stock to ensure product availability and minimize waste.
- Drive sales and achieve targets by implementing promotional strategies and upselling techniques.
- Handle customer inquiries, feedback, and complaints professionally and promptly to ensure high satisfaction levels.
- Maintain store cleanliness, organization, and adherence to health and safety regulations.
- Prepare and submit daily, weekly, and monthly reports on sales, expenses, and other key performance indicators.
- Collaborate with the management team to implement new initiatives, policies, and procedures.
Qualifications
- Minimum of 2 years of experience in a supervisory or managerial role in retail, hospitality, or a related field.
- Strong leadership and team management skills with the ability to inspire and develop staff.
- Excellent communication and interpersonal skills to interact effectively with customers and team members.
- Basic knowledge of inventory management, sales tracking, and financial reporting.
- Passion for coffee and a willingness to learn about different brewing methods and products.
- Ability to work flexible hours, including weekends and holidays, as required.
- Familiarity with POS systems and basic computer skills for reporting and communication.
- High school diploma or equivalent; additional certifications in hospitality or management are a plus.