job description
Join FamilyMart, a leading global convenience store chain, as a Store Supervisor in beautiful Bali! We are seeking a dynamic and customer-focused individual to lead our team in delivering exceptional service and maintaining operational excellence. This role offers a fantastic opportunity to grow your retail management career in a fast-paced and rewarding environment.
As a Store Supervisor, you will oversee daily store operations, ensure high standards of customer service, and drive sales performance. You will work closely with a diverse team, fostering a positive work culture while maintaining compliance with company policies and procedures. If you are passionate about retail, leadership, and creating memorable customer experiences, this is the perfect role for you!
FamilyMart is committed to providing a supportive and inclusive workplace where employees can thrive. We offer competitive compensation, career development opportunities, and the chance to be part of a globally recognized brand.
Responsibility
- Lead and supervise store staff, ensuring high levels of customer service and operational efficiency.
- Oversee daily store operations, including inventory management, cash handling, and store presentation.
- Monitor sales performance and implement strategies to achieve targets.
- Ensure compliance with company policies, health and safety regulations, and local laws.
- Handle customer inquiries and resolve complaints in a professional and timely manner.
- Train and develop team members to enhance their skills and performance.
- Coordinate with suppliers and vendors to maintain adequate stock levels.
- Prepare and submit reports on sales, inventory, and staff performance.
Qualifications
- Minimum of 2 years of experience in a retail or customer service role, with at least 1 year in a supervisory capacity.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven ability to drive sales and achieve targets.
- Knowledge of inventory management and cash handling procedures.
- Flexibility to work in shifts, including weekends and holidays.
- Basic computer skills for reporting and inventory management.
- Fluency in English and Bahasa Indonesia is preferred.