job description
Join Vads Indonesia as a Store Manager - Customer Relations Representative in the vibrant regions of Bali! This is a unique opportunity to lead a dynamic team in the telecommunications retail sector, ensuring exceptional customer experiences while driving store performance and brand loyalty.
As a Store Manager, you will oversee daily operations, mentor staff, and implement strategies to enhance customer satisfaction. Your role is pivotal in maintaining strong relationships with clients, resolving inquiries, and promoting our cutting-edge telecommunications products and services.
Based in one of Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work in a fast-paced, customer-centric environment where your leadership and interpersonal skills will directly impact business success.
If you’re a results-driven professional with a passion for customer service and team leadership, we invite you to apply and take the next step in your career with a leading name in Indonesia’s retail and consumer products industry.
Responsibility
- Lead and manage store operations, ensuring smooth daily workflows and adherence to company policies.
- Develop and implement customer service strategies to enhance satisfaction and retention.
- Train, mentor, and supervise staff to deliver high-quality service and meet performance targets.
- Monitor sales performance, analyze trends, and report on key metrics to senior management.
- Handle customer escalations, complaints, and inquiries with professionalism and efficiency.
- Collaborate with marketing teams to execute promotions, campaigns, and in-store events.
- Maintain inventory accuracy, including stock levels, product displays, and merchandising standards.
- Ensure compliance with health, safety, and operational regulations.
Qualifications
- Minimum 3 years of experience in retail management, preferably in telecommunications or customer service.
- Proven leadership skills with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in sales tracking, inventory management, and CRM software.
- Bachelor’s degree in Business, Marketing, or a related field (preferred).
- Ability to work flexible hours, including weekends and holidays, as required.
- Familiarity with Bali’s retail market and consumer behavior is a plus.