job description
Are you a dynamic leader with a passion for retail management and customer service excellence? We are seeking an experienced Store Manager for a Building Materials Retail outlet in the vibrant Badung region of Bali (covering Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta).
In this pivotal role, you will oversee daily operations, drive sales performance, and ensure optimal inventory management while leading a motivated team to deliver exceptional service. This is a fantastic opportunity to grow your career in a fast-paced retail environment with a focus on integrity and customer satisfaction.
As the face of the store, you will implement strategic initiatives to enhance profitability, maintain high standards of product presentation, and foster a positive work culture. Your leadership will directly impact the store’s success and reputation in the competitive building materials market.
Responsibility
- Oversee daily store operations, including opening/closing procedures, staff scheduling, and cash management.
- Develop and execute sales strategies to meet or exceed monthly/quarterly revenue targets.
- Manage inventory levels, coordinate with suppliers, and ensure timely restocking of building materials.
- Lead, train, and motivate a team of sales associates to deliver outstanding customer service.
- Monitor market trends and competitor activities to identify opportunities for growth.
- Maintain store compliance with health, safety, and operational standards.
- Resolve customer complaints professionally and implement service recovery measures.
- Prepare and analyze sales reports, inventory data, and financial performance metrics.
Qualifications
- Minimum 3 years of experience in retail management, preferably in building materials, hardware, or home improvement sectors.
- Proven track record of achieving sales targets and improving operational efficiency.
- Strong leadership and team management skills with the ability to inspire and develop staff.
- Excellent communication and interpersonal skills for customer and vendor interactions.
- Proficiency in inventory management software and basic financial reporting.
- Problem-solving mindset with a customer-centric approach.
- Fluency in English and Indonesian (Bahasa Indonesia) is a plus.
- Willingness to work flexible hours, including weekends and public holidays.