job description
Join Canon as a Solution Support Specialist and be at the forefront of digital transformation in the Electronic Document Management System (EDMS) and data capturing domain. This role offers a unique opportunity to work with cutting-edge technologies, ensuring seamless integration and support for enterprise-level document management solutions.
As part of our dynamic team, you will collaborate with cross-functional stakeholders to optimize workflows, enhance system performance, and drive innovation in document digitization. Based in the vibrant locations of Bali, this position combines technical expertise with strategic problem-solving in a fast-paced, global environment.
If you are passionate about leveraging technology to streamline business processes and thrive in a collaborative setting, this role is your gateway to a rewarding career in IT solutions.
Responsibility
- Provide technical support and troubleshooting for EDMS and data capture solutions.
- Collaborate with IT teams to implement and maintain document management systems.
- Develop and optimize workflows for digital document processing and archiving.
- Conduct system testing, performance monitoring, and issue resolution.
- Train end-users on EDMS functionalities and best practices.
- Document technical processes, user guides, and system configurations.
- Stay updated with industry trends in digital transformation and EDMS technologies.
- Assist in the migration of legacy systems to modern document management platforms.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience in EDMS, document digitization, or data capture solutions.
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency in troubleshooting technical issues in enterprise software.
- Excellent communication and interpersonal skills for stakeholder collaboration.
- Familiarity with cloud-based document management systems is a plus.
- Ability to work independently and in a team-oriented environment.
- Certifications in IT support or document management are advantageous.