job description
Are you passionate about technology and skilled in repairing smartphones? Exclusive Factory Mobile Sdn. Bhd. is seeking a dedicated Smartphone Technician to join our team in Bali. In this role, you will diagnose and repair hardware and software issues, ensuring devices are restored to optimal performance. You will follow standardized procedures to deliver high-quality repairs while maintaining excellent customer service.
This is an exciting opportunity for a detail-oriented professional to work in a dynamic environment, contributing to our mission of providing top-tier mobile device solutions. If you have a knack for troubleshooting and a commitment to excellence, we want to hear from you!
Responsibility
- Diagnose and repair hardware and software issues in smartphones.
- Follow standardized operating procedures (SOPs) for all repair processes.
- Perform quality checks to ensure devices meet company standards.
- Maintain accurate records of repairs and customer interactions.
- Provide excellent customer service and technical support.
- Stay updated on the latest smartphone technologies and repair techniques.
- Collaborate with team members to improve repair processes.
- Ensure a clean and organized workspace.
Qualifications
- Proven experience as a smartphone technician or similar role.
- Strong knowledge of smartphone hardware and software.
- Ability to diagnose and troubleshoot technical issues efficiently.
- Excellent attention to detail and problem-solving skills.
- Good communication and customer service skills.
- Ability to work independently and as part of a team.
- Certification in smartphone repair is a plus.
- Familiarity with industry tools and equipment.