job description
Join Search Personnel as a Shipping Executive in the heart of Bali, Indonesia! This is a unique opportunity to play a pivotal role in freight forwarding, import/export operations, and sales support for a dynamic logistics team. You will be the bridge between clients, overseas agents, and internal stakeholders, ensuring seamless coordination of shipments, documentation, and customer service.
Based in one of Bali’s vibrant business hubs—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll thrive in a fast-paced environment where precision and proactivity are key. Whether you’re processing customs paperwork, negotiating freight rates, or resolving shipment delays, your expertise will drive efficiency and client satisfaction.
If you’re a detail-oriented professional with a passion for international trade, logistics, and customer relations, this role offers competitive compensation, career growth, and the chance to work in one of Southeast Asia’s most exciting locations.
Responsibility
- Process and verify import/export documentation (e.g., bills of lading, commercial invoices, packing lists) to ensure compliance with customs regulations.
- Coordinate freight bookings with carriers, agents, and warehouses, optimizing routes and costs for air, sea, or land shipments.
- Liaise with overseas agents and vendors to track shipments, resolve delays, and ensure on-time delivery.
- Prepare and issue competitive quotations for clients, including freight rates, duties, and additional service fees.
- Handle customer enquiries professionally, providing real-time updates on shipment status, documentation, and logistics solutions.
- Maintain accurate records of shipments, expenses, and communications using ERP or logistics software.
- Collaborate with sales and operations teams to streamline workflows and improve service efficiency.
- Monitor industry trends, tariff changes, and regulatory updates to advise clients and internal teams.
Qualifications
- Minimum 2-3 years of experience in freight forwarding, shipping, or logistics, preferably in import/export operations.
- Strong knowledge of incoterms, customs procedures, and international shipping regulations.
- Proficient in Microsoft Office (Excel, Word) and familiar with logistics management systems (e.g., CargoWise, FreightOS).
- Excellent communication and negotiation skills in English (written and verbal).
- Ability to multitask in a high-pressure environment while maintaining accuracy and attention to detail.
- Customer-focused mindset with a problem-solving approach to handle inquiries and disputes.
- Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business, or related fields is a plus.
- Prior experience in sales support or client relations within the logistics sector is advantageous.