job description
Join Coffee Masters, Inc as a Shift Manager at our Seattle’s Best Coffee location in Bali and take the lead in creating exceptional coffee experiences for our customers. In this dynamic role, you’ll oversee daily store operations, inspire a high-performing team, and ensure every guest leaves with a smile. Your leadership will drive operational excellence, customer satisfaction, and team development in one of the most vibrant coffee cultures in the world.
As the face of our brand, you’ll embody our commitment to quality, service, and community. Whether it’s managing inventory, optimizing workflows, or fostering a positive work environment, your contributions will directly impact our success. Bali’s thriving hospitality scene offers the perfect backdrop for a rewarding career in coffee retail management.
If you’re passionate about coffee, leadership, and delivering unforgettable customer experiences, we’d love to hear from you. Apply today and be part of a team that brews success—one cup at a time.
Responsibility
- Lead and supervise daily store operations, ensuring smooth workflows and adherence to company standards.
- Train, motivate, and mentor baristas and staff to deliver outstanding customer service.
- Monitor inventory levels, place orders, and manage stock to minimize waste and ensure product availability.
- Handle customer inquiries, complaints, and feedback with professionalism and a solutions-oriented approach.
- Maintain a clean, organized, and safe work environment in compliance with health and safety regulations.
- Prepare and submit daily sales reports, cash reconciliations, and other administrative tasks.
- Implement promotional strategies and upsell techniques to drive sales and customer engagement.
- Collaborate with the management team to achieve store targets and improve operational efficiency.
Qualifications
- Proven experience (2+ years) in a supervisory or managerial role within the hospitality, retail, or F&B industry.
- Strong leadership and team management skills with the ability to inspire and develop staff.
- Excellent communication and interpersonal skills to engage with customers and team members.
- Knowledge of coffee products, brewing methods, and customer service best practices.
- Ability to work flexible hours, including weekends, holidays, and early/late shifts.
- Basic computer literacy (POS systems, inventory software, MS Office).
- Problem-solving mindset with a focus on continuous improvement.
- Passion for the coffee industry and a commitment to delivering high-quality experiences.