job description
Join Krispy Kreme, a globally beloved brand, as a Shift Manager in the vibrant heart of Bali! This is your chance to lead a dynamic team, drive operational excellence, and grow your career in the fast-paced world of retail and consumer products.
As a Shift Manager, youâll play a pivotal role in ensuring smooth daily operations, delivering exceptional customer experiences, and maintaining the high standards that Krispy Kreme is known for. Youâll oversee staff performance, manage inventory, and contribute to sales growthâall while fostering a positive and motivating work environment.
Baliâs thriving tourism and retail scene make this an exciting opportunity to develop leadership skills in a high-energy setting. Whether youâre based in Canggu, Ubud, Denpasar, or any of Baliâs bustling areas, youâll be part of a brand that brings joy to millions through its iconic doughnuts and coffee.
If youâre a results-driven leader with a passion for customer service and team development, weâd love to hear from you. Apply now and take the next step in your career with Krispy Kreme!
Responsibility
- Lead and supervise shift teams to ensure efficient store operations and exceptional customer service.
- Monitor daily sales, inventory levels, and staff performance to meet targets and maintain profitability.
- Train, coach, and motivate team members to uphold Krispy Kremeâs brand standards and service excellence.
- Handle customer inquiries, complaints, and feedback professionally to ensure a positive experience.
- Oversee cash handling, opening/closing procedures, and adherence to company policies and safety protocols.
- Collaborate with the management team to implement promotional strategies and drive sales growth.
- Maintain a clean, organized, and visually appealing store environment in compliance with hygiene and quality standards.
- Prepare and submit shift reports, including sales data, staff attendance, and operational incidents.
Qualifications
- Proven experience in a supervisory or managerial role in retail, food service, or a similar fast-paced environment.
- Strong leadership, communication, and problem-solving skills to manage teams effectively.
- Customer-focused mindset with a track record of delivering high-quality service.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
- Basic computer literacy for POS systems, inventory management, and reporting.
- Knowledge of food safety, hygiene standards, and workplace health and safety regulations.
- High school diploma or equivalent; additional certifications in hospitality or management are a plus.
- Passion for the Krispy Kreme brand and a desire to contribute to its continued success.