job description
Join Munchy Crusties Corporation as a Shift Manager and become the driving force behind our success in the vibrant hospitality scene of Bali. You will lead dynamic teams, ensure seamless operations, and deliver exceptional guest experiences in our bustling locations across Canggu, Ubud, Denpasar, and more.
As a Shift Manager, you will oversee daily operations, mentor staff, and uphold our commitment to quality and service excellence. This role is perfect for a motivated leader with a passion for hospitality and a knack for problem-solving.
If you thrive in fast-paced environments and are ready to take your career to the next level, apply today and be part of a team that values innovation, teamwork, and customer satisfaction.
Responsibility
- Lead and supervise shift operations to ensure smooth and efficient service.
- Train, mentor, and motivate team members to deliver exceptional guest experiences.
- Monitor inventory levels and coordinate with suppliers to maintain stock.
- Resolve customer complaints and ensure high satisfaction levels.
- Enforce health, safety, and hygiene standards in compliance with company policies.
- Prepare and submit shift reports, including sales, incidents, and staff performance.
- Collaborate with management to implement operational improvements.
- Handle cash management and ensure accurate financial transactions.
Qualifications
- Proven experience in a supervisory or managerial role in hospitality or tourism.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work flexible hours, including weekends and holidays.
- Knowledge of POS systems and basic financial reporting.
- Problem-solving mindset with a focus on customer satisfaction.
- Familiarity with health and safety regulations in the hospitality industry.
- High school diploma or equivalent; additional certifications in hospitality are a plus.