job description
Join Jollibee Foods Corporation, a leader in the hospitality and tourism industry, as a Shift Manager in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. In this dynamic role, you will be at the forefront of driving sales growth and ensuring exceptional customer experiences. You will actively support sales growth initiatives by recommending and implementing promotions aligned with store sales strategies. This is an exciting opportunity to lead a team, enhance operational efficiency, and contribute to the success of one of the most beloved brands in the Philippines.
As a Shift Manager, you will play a crucial role in maintaining the high standards of service and quality that Jollibee is known for. You will work closely with the store management team to ensure smooth operations, customer satisfaction, and a positive work environment for your team. If you are a motivated leader with a passion for hospitality and a drive for excellence, we invite you to apply and become part of our growing family.
Responsibility
- Lead and supervise the shift team to ensure efficient and effective store operations.
- Recommend and implement promotional strategies to drive sales growth and achieve store targets.
- Ensure high standards of customer service and satisfaction are maintained at all times.
- Monitor and manage inventory levels to prevent stockouts and minimize waste.
- Train and develop team members to enhance their skills and performance.
- Maintain a clean, safe, and organized work environment in compliance with company policies and regulations.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Prepare and submit reports on shift performance, sales, and other relevant metrics.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience in a supervisory or managerial role in the hospitality or food service industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks efficiently.
- Knowledge of sales and marketing strategies to drive business growth.
- Familiarity with inventory management and cost control techniques.
- Willingness to work flexible hours, including weekends and holidays.