job description
Join a globally renowned coffee brand as a Shift Leader (F&B) and take the lead in delivering exceptional customer experiences in Bali’s vibrant hospitality scene. This role offers a unique opportunity to grow within a dynamic team while working in some of Bali’s most sought-after locations, including Canggu, Ubud, and Nusa Dua.
As a Shift Leader, you will oversee daily operations, mentor team members, and ensure the highest standards of service and product quality. If you are passionate about coffee, leadership, and creating memorable moments for guests, this is the perfect role for you.
Enjoy competitive compensation, career development opportunities, and the chance to be part of a brand that values innovation and excellence in the F&B industry.
Responsibility
- Lead and supervise a team of baristas and F&B staff during assigned shifts.
- Ensure smooth daily operations, including opening/closing procedures and inventory management.
- Maintain high standards of customer service, product quality, and hygiene.
- Train and mentor new team members to uphold brand standards.
- Handle customer inquiries, feedback, and resolve issues professionally.
- Monitor sales performance and contribute to achieving revenue targets.
- Collaborate with management to implement promotional campaigns and seasonal menus.
- Uphold health, safety, and sanitation regulations in compliance with local laws.
Qualifications
- Minimum 2 years of experience in a leadership role within the F&B industry.
- Strong knowledge of coffee preparation, brewing techniques, and beverage service.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Familiarity with POS systems and basic inventory management.
- Flexibility to work rotating shifts, including weekends and holidays.
- Passion for customer service and a team-oriented mindset.
- Fluency in English; additional languages are a plus.