job description
Join Teleperformance as a Shared Services Operations Manager (Financial Support) and lead the charge in optimizing financial service delivery across multiple teams. In this pivotal role, you will oversee shared workflows to ensure consistency, efficiency, and compliance, driving operational excellence in a dynamic environment.
Based in the vibrant regions of Bali, this position offers a unique opportunity to blend professional growth with an inspiring work-life balance. You will collaborate with cross-functional teams, implement best practices, and leverage your expertise to enhance financial support services.
If you are a strategic thinker with a passion for process improvement and team leadership, we invite you to apply and become part of a global leader in customer experience management.
Responsibility
- Oversee and optimize shared financial workflows to ensure efficiency and compliance.
- Lead and mentor cross-functional teams to achieve operational excellence.
- Develop and implement best practices for financial service delivery.
- Monitor and report on key performance indicators (KPIs) to drive continuous improvement.
- Collaborate with stakeholders to align shared services with business objectives.
- Ensure adherence to regulatory and company policies in all financial operations.
- Identify and mitigate risks in shared service processes.
- Drive innovation and automation to enhance service delivery.
Qualifications
- Bachelor's degree in Finance, Business Administration, or a related field.
- Proven experience in financial operations or shared services management.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Proficiency in financial software and tools.
- Knowledge of regulatory compliance in financial services.
- Exceptional communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment.