job description
Join Insight Enterprises as a Services Team Lead and take the helm of a dynamic team in a hybrid night shift role. This is your opportunity to lead, mentor, and optimize service delivery while driving team performance to new heights. Based in the vibrant locales of Bali, you'll be at the forefront of resolving escalations and ensuring seamless operations in the ICT sector.
As a Services Team Lead, you will play a pivotal role in shaping the future of our service delivery. Your leadership will be instrumental in fostering a culture of excellence, innovation, and continuous improvement. If you are passionate about technology, leadership, and making a tangible impact, this role is for you.
Insight Enterprises is a global leader in providing cutting-edge IT solutions and services. We are committed to empowering our employees with the tools and opportunities they need to succeed. Join us and be part of a team that values collaboration, creativity, and customer satisfaction.
Responsibility
- Lead and mentor a team of service professionals to ensure high-quality service delivery.
- Optimize team performance through effective coaching, training, and performance management.
- Resolve escalations and complex issues in a timely and efficient manner.
- Develop and implement strategies to improve service delivery processes and customer satisfaction.
- Collaborate with cross-functional teams to ensure seamless operations and service excellence.
- Monitor and analyze team performance metrics to identify areas for improvement.
- Ensure compliance with company policies, procedures, and industry standards.
- Foster a positive and inclusive team culture that promotes collaboration and innovation.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in a leadership role within the ICT sector.
- Strong understanding of service delivery processes and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a hybrid environment and manage a night shift team.
- Experience in resolving escalations and managing complex issues.
- Strong analytical skills and the ability to interpret performance metrics.
- Commitment to continuous learning and professional development.