job description
Join iOPEX Technologies as an L1 Desktop Support Specialist and kickstart your IT career in beautiful Bali! This is a fantastic opportunity for fresh graduates to gain hands-on experience in a dynamic, global technology environment. As part of our team, you'll provide essential technical support, troubleshoot hardware and software issues, and ensure seamless IT operations for our clients.
At iOPEX, we believe in nurturing talent and providing a platform for growth. You'll work alongside experienced professionals, receive comprehensive training, and have the chance to develop your skills in a supportive and innovative workplace. Whether you're assisting with system configurations, resolving user queries, or maintaining IT infrastructure, your role will be pivotal in delivering exceptional service.
If you're passionate about technology, eager to learn, and ready to make an impact, we want to hear from you. Apply now and take the first step toward a rewarding career with iOPEX Technologies!
Responsibility
- Provide first-level technical support for hardware, software, and network issues.
- Troubleshoot and resolve desktop, laptop, and peripheral device problems.
- Install, configure, and maintain operating systems and applications.
- Assist users with account setup, password resets, and access management.
- Document support requests, solutions, and procedures in the ticketing system.
- Escalate complex issues to higher-level support teams as needed.
- Perform routine maintenance and updates on IT equipment.
- Ensure compliance with company IT policies and security protocols.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field (fresh graduates are encouraged to apply).
- Basic knowledge of Windows/macOS operating systems and common software applications.
- Familiarity with hardware components, networking concepts, and troubleshooting techniques.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt in a fast-paced environment.
- Certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are a plus.