job description
Join Cloudstaff, the #1 workplace everywhere, as a ServiceNow Senior Consultant and take your career to the next level! We are seeking a highly skilled professional to lead our ServiceNow initiatives, delivering top-tier solutions to our global clients. This is a unique opportunity to work remotely from the beautiful locations of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, while enjoying a morning shift schedule.
As a ServiceNow Senior Consultant, you will play a pivotal role in designing, implementing, and optimizing ServiceNow solutions. You will collaborate with cross-functional teams to drive digital transformation and enhance business processes. If you are passionate about leveraging technology to solve complex business challenges, we want you on our team!
At Cloudstaff, we offer a dynamic and inclusive work environment, competitive compensation, and opportunities for professional growth. Join us and be part of a company that values innovation, excellence, and work-life balance.
Responsibility
- Lead the design, development, and implementation of ServiceNow solutions to meet business requirements.
- Collaborate with stakeholders to gather and analyze business needs, translating them into technical specifications.
- Configure and customize ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
- Develop and maintain integrations between ServiceNow and other enterprise systems.
- Provide expert guidance and mentorship to junior team members, fostering a culture of continuous learning.
- Conduct system testing, troubleshooting, and performance tuning to ensure optimal functionality.
- Stay updated with the latest ServiceNow features and best practices, driving innovation within the team.
- Document technical designs, configurations, and processes for future reference and compliance.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in ServiceNow implementation and administration.
- ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) certification is a plus.
- Strong understanding of ITIL processes and best practices.
- Proven experience in scripting (JavaScript, Glide, etc.) and integration technologies (REST, SOAP, etc.).
- Excellent problem-solving skills and the ability to work independently in a remote setting.
- Strong communication and interpersonal skills to effectively collaborate with global teams.
- Experience working in a consulting or client-facing role is highly desirable.