job description
Join First - AVPR Venture, Inc. as a Service Support Engineer in the vibrant heart of Bali! We are seeking a technically skilled and customer-focused professional to provide exceptional technical assistance, resolve system issues, and ensure seamless operations for our clients.
In this dynamic role, you will troubleshoot complex problems, coordinate with cross-functional teams, and deliver timely solutions to maintain high customer satisfaction. Based in Baliâs thriving tech hub, youâll work in a collaborative environment that values innovation, efficiency, and excellence.
If you are passionate about technology, problem-solving, and delivering top-tier support, this is your opportunity to grow with a forward-thinking company in one of the worldâs most inspiring locations.
Responsibility
- Provide technical assistance to clients via phone, email, or remote support tools.
- Diagnose and troubleshoot hardware, software, and network issues efficiently.
- Coordinate with internal teams to resolve escalated technical problems.
- Ensure timely delivery of solutions to minimize downtime and disruptions.
- Maintain detailed documentation of issues, resolutions, and customer interactions.
- Monitor system performance and proactively address potential issues.
- Collaborate with development teams to improve product reliability and user experience.
- Uphold high standards of customer satisfaction through professional and empathetic communication.
Qualifications
- Bachelorâs degree in Computer Science, Engineering, IT, or a related field.
- Proven experience (2+ years) in technical support, IT troubleshooting, or system administration.
- Strong knowledge of hardware, software, networking, and operating systems.
- Excellent problem-solving and analytical skills.
- Proficiency in remote support tools (e.g., TeamViewer, AnyDesk).
- Outstanding communication and interpersonal skills.
- Ability to work independently and in a team under tight deadlines.
- Familiarity with ITIL or customer service best practices is a plus.