job description
Are you a dynamic leader with a passion for delivering exceptional service in the hospitality industry? Access Pte Ltd is seeking a dedicated Service Supervisor to oversee our operations in Bali’s most vibrant locations, including Canggu, Ubud, Denpasar, and more. In this role, you will ensure seamless day-to-day operations, uphold high-quality standards, and drive customer satisfaction to new heights.
As a Service Supervisor, you will play a pivotal role in maintaining efficient workflows, mentoring team members, and fostering a culture of excellence. If you thrive in fast-paced environments and have a knack for problem-solving, this is your opportunity to shine in Bali’s thriving hospitality sector.
Join us and be part of a team that values professionalism, innovation, and a commitment to outstanding guest experiences.
Responsibility
- Oversee daily operations of the service department to ensure smooth and efficient workflows.
- Monitor and maintain high-quality service standards in alignment with company policies.
- Lead, train, and mentor team members to enhance performance and customer satisfaction.
- Resolve guest complaints and issues promptly, ensuring a positive resolution.
- Coordinate with other departments to optimize service delivery and operational efficiency.
- Conduct regular inspections to ensure compliance with health, safety, and hygiene standards.
- Develop and implement strategies to improve service quality and guest experience.
- Prepare reports on operational performance, customer feedback, and team productivity.
Qualifications
- Minimum of 2 years of experience in a supervisory role within hospitality or tourism.
- Strong leadership and team management skills with a focus on staff development.
- Excellent communication and interpersonal abilities to interact with guests and team members.
- Proven problem-solving skills and the ability to handle high-pressure situations.
- Knowledge of industry standards, health regulations, and customer service best practices.
- Proficiency in using hospitality management software and tools.
- Flexibility to work in shifts, including weekends and holidays, as required.
- Fluency in English; additional languages are a plus.