job description
Join EastWest Banking Corporation as a Service Manager in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is a unique opportunity to lead store operations, deliver exceptional customer service, and drive profitability in a dynamic, customer-focused environment.
As a Service Manager, you will play a pivotal role in ensuring the smooth operation of our banking services, maintaining high standards of customer satisfaction, and fostering a culture of excellence. Your leadership will be instrumental in achieving our business goals and enhancing our reputation as a trusted financial institution.
If you are a results-driven professional with a passion for customer service and a knack for operational management, we invite you to apply and become part of our dedicated team.
Responsibility
- Lead and manage daily store operations to ensure efficiency and compliance with company policies and regulatory standards.
- Deliver exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive banking experience.
- Drive profitability by implementing effective sales strategies, promoting banking products, and achieving sales targets.
- Monitor and analyze store performance metrics, identifying areas for improvement and implementing corrective actions.
- Ensure compliance with all banking regulations, internal policies, and procedures to mitigate risks and maintain operational integrity.
- Train, mentor, and develop store staff to enhance their skills, productivity, and customer service capabilities.
- Collaborate with other departments to streamline processes, improve service delivery, and achieve organizational goals.
- Maintain a safe and secure banking environment by adhering to security protocols and conducting regular audits.
Qualifications
- Bachelor's degree in Business Administration, Finance, or a related field.
- Proven experience in a managerial role within the banking or financial services industry.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills to effectively interact with customers and team members.
- In-depth knowledge of banking operations, products, and regulatory requirements.
- Proficient in using banking software and Microsoft Office applications.
- Strong analytical and problem-solving skills to identify issues and implement solutions.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.