job description
Join John Clements Consultants as a Service Engineer (SBA) and play a pivotal role in driving the growth and profitability of COMO products and service contracts in the dynamic Southeast Asian market. This is a unique opportunity to leverage your technical expertise in a customer-facing role, ensuring seamless service delivery, troubleshooting, and client satisfaction.
Based in the vibrant and culturally rich island of Bali, you will collaborate with cross-functional teams to enhance product performance, optimize service agreements, and contribute to the long-term success of our clients. Your work will directly impact operational efficiency and customer retention, making this role both challenging and rewarding.
If you are a proactive problem-solver with a passion for engineering and service excellence, we invite you to apply and be part of a forward-thinking organization committed to innovation and client success.
Responsibility
- Provide on-site and remote technical support for COMO products and service contracts to ensure optimal performance and client satisfaction.
- Conduct regular maintenance, diagnostics, and troubleshooting of equipment to minimize downtime and maximize efficiency.
- Collaborate with sales and product teams to develop and refine service agreements tailored to client needs.
- Prepare detailed technical reports, service logs, and performance analyses for internal and external stakeholders.
- Train clients and end-users on product operation, safety protocols, and best practices for maintenance.
- Identify opportunities for upselling or cross-selling additional services and products based on client requirements.
- Ensure compliance with industry standards, company policies, and local regulations in all service activities.
- Manage spare parts inventory and coordinate with suppliers to ensure timely availability of resources.
Qualifications
- Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or a related field.
- Minimum of 2-3 years of experience in a service engineering, field service, or technical support role.
- Strong knowledge of product maintenance, troubleshooting, and repair for industrial or commercial equipment.
- Excellent communication and interpersonal skills to interact effectively with clients and internal teams.
- Proven ability to read and interpret technical manuals, schematics, and blueprints.
- Proficiency in using diagnostic tools, software, and CRM systems for service management.
- Willingness to travel within Bali and occasionally to other regions as required.
- Certifications in relevant technical fields (e.g., ISO, OSHA) are a plus.