job description
Join VA Masters as a Service Dispatcher & Scheduling Coordinator in the vibrant and dynamic environment of Bali, Indonesia. This role is pivotal in ensuring seamless logistics operations, optimizing schedules, and maintaining exceptional service delivery for our clients in the Manufacturing, Transport & Logistics sector.
As a key member of our team, you will coordinate dispatch activities, manage real-time scheduling, and liaise with drivers, clients, and internal teams to ensure timely and efficient service execution. Your organizational skills and attention to detail will drive operational excellence, reduce downtime, and enhance customer satisfaction.
VA Masters is committed to fostering a collaborative and growth-oriented workplace. If you thrive in fast-paced environments and have a passion for logistics coordination, we invite you to apply and take the next step in your career with us.
Responsibility
- Coordinate and dispatch service vehicles and personnel to ensure on-time deliveries and pickups.
- Manage real-time scheduling adjustments based on traffic, weather, or client requests.
- Liaise with drivers, clients, and internal teams to confirm service details and resolve scheduling conflicts.
- Monitor and track vehicle locations, routes, and status updates using dispatch software.
- Maintain accurate records of dispatch activities, including logs, reports, and client communications.
- Optimize routes to improve efficiency, reduce fuel costs, and minimize delivery times.
- Handle urgent requests and escalate issues to management when necessary.
- Ensure compliance with company policies, safety regulations, and industry standards.
Qualifications
- Proven experience in dispatch, scheduling, or logistics coordination (1-2 years preferred).
- Strong organizational and time-management skills with the ability to multitask.
- Excellent communication and interpersonal skills for effective team and client interactions.
- Proficiency in dispatch software, GPS tracking tools, and Microsoft Office Suite.
- Problem-solving mindset with the ability to make quick, informed decisions under pressure.
- Familiarity with the transport and logistics industry is a plus.
- High school diploma or equivalent; additional certifications in logistics or supply chain are advantageous.
- Ability to work flexible hours, including evenings or weekends, as needed.