job description
Join Infosys BPM as a Service Desk Associate and become part of a global leader in IT and business process management. This role offers a competitive salary, career growth opportunities, and the chance to work in a dynamic, collaborative environment. You will provide technical support to clients, ensuring seamless IT operations and exceptional service delivery.
Based in beautiful Bali, this position is ideal for professionals seeking a rewarding career in IT support while enjoying a vibrant work-life balance. Infosys BPM is committed to fostering talent and providing continuous learning opportunities to help you advance in your career.
Responsibility
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot hardware, software, and network issues efficiently.
- Document and track support tickets using IT service management tools.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate records of IT assets and support interactions.
- Assist in onboarding and offboarding processes for employees.
- Collaborate with IT teams to improve service delivery and user experience.
- Stay updated with the latest IT trends and best practices.
Qualifications
- Bachelor's degree in IT, Computer Science, or a related field.
- Minimum 1 year of experience in IT support or a service desk role.
- Strong knowledge of Windows/macOS, Microsoft Office, and basic networking.
- Excellent communication and problem-solving skills.
- Ability to work in shifts and handle high-pressure situations.
- Certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional are a plus.
- Fluency in English (written and verbal).
- Customer-focused mindset with a passion for technology.