job description
Are you a seasoned IT professional with expertise in Control-M and a passion for ensuring seamless production operations? Lenovo PCCW Solutions is seeking a dynamic Production Support Lead to oversee our production services team and ensure the smooth functioning of our critical systems.
In this pivotal role, you will lead a team of skilled professionals, ensuring the reliability, availability, and performance of our production environment. Your expertise in Control-M will be instrumental in maintaining system integrity and driving operational excellence. This is a fantastic opportunity to work with a global leader in technology solutions and make a significant impact on our operations.
Join us in beautiful Bali, where you can enjoy a vibrant work-life balance while contributing to cutting-edge technology solutions. If you are a proactive leader with a strong technical background, we invite you to apply and take the next step in your career with Lenovo PCCW Solutions.
Responsibility
- Lead and manage the production services team, ensuring high availability and performance of systems.
- Oversee the implementation, configuration, and maintenance of Control-M scheduling software.
- Monitor and troubleshoot production issues, ensuring timely resolution and minimal downtime.
- Collaborate with cross-functional teams to ensure seamless integration and operation of production systems.
- Develop and implement best practices for production support and system maintenance.
- Conduct regular system audits and performance reviews to identify areas for improvement.
- Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and development.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a production support role, with a focus on Control-M scheduling software.
- Strong leadership and team management skills, with the ability to motivate and guide a team.
- Excellent problem-solving and troubleshooting skills, with a keen attention to detail.
- Proficiency in scripting languages (e.g., Python, Bash) and automation tools.
- Experience with ITIL processes and best practices for IT service management.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders.
- Certification in Control-M or related technologies is a plus.