job description
Are you passionate about technology and helping others? Join our dynamic team in Bali as a Service Desk Analyst (Level 1) and play a pivotal role in delivering exceptional IT support to our users. In this role, you will be the first point of contact for technical issues, providing timely and effective solutions to ensure smooth operations. This is a fantastic opportunity to grow your career in a supportive and innovative environment.
As a Service Desk Analyst, you will work in a collaborative setting, troubleshooting hardware and software issues, managing user accounts, and maintaining IT documentation. Your problem-solving skills and customer-focused approach will be key to your success. If you are eager to learn and thrive in a fast-paced IT environment, we would love to hear from you!
Responsibility
- Provide first-level IT support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Manage user accounts, permissions, and access requests.
- Document and escalate unresolved issues to higher-level support teams.
- Maintain accurate records of support tickets and resolutions.
- Assist in the setup and configuration of IT equipment.
- Monitor and respond to IT service alerts and notifications.
- Contribute to the continuous improvement of IT support processes.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in a help desk or IT support role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with IT service management tools and ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Certifications such as CompTIA A+ or ITIL are a plus.