job description
Join DXC Technology as a Service Desk Agent Intern in beautiful Bali and kickstart your career in IT support! This internship offers hands-on experience in a dynamic, global environment where you'll provide end-to-end technical assistance, troubleshoot issues, and deliver exceptional customer service. Ideal for tech-savvy individuals eager to learn and grow in the IT industry.
As part of our team, you'll work alongside experienced professionals, gain exposure to cutting-edge technologies, and develop critical skills in problem-solving and communication. This role is perfect for students or recent graduates looking to build a strong foundation in IT support while enjoying the vibrant culture of Bali.
Responsibility
- Provide first-level IT support via phone, email, and chat to resolve technical issues efficiently.
- Troubleshoot hardware, software, and network problems for end-users.
- Follow ITIL best practices to document and escalate unresolved issues to higher-tier support teams.
- Maintain accurate records of all support interactions in the ticketing system.
- Assist in setting up and configuring IT equipment for new users.
- Ensure compliance with company policies and security protocols.
- Collaborate with team members to improve support processes and customer satisfaction.
- Participate in training sessions to enhance technical and soft skills.
Qualifications
- Currently pursuing or recently completed a degree in IT, Computer Science, or a related field.
- Basic knowledge of operating systems (Windows/macOS) and Microsoft Office Suite.
- Familiarity with IT support concepts and troubleshooting techniques.
- Strong communication skills in English (written and verbal).
- Ability to work in shifts and adapt to a fast-paced environment.
- Problem-solving mindset with a customer-centric approach.
- Basic understanding of network principles is a plus.
- Willingness to learn and grow in a team-oriented setting.