job description
Join Alphasys Philippines Inc as a Service Delivery Manager and take the lead in ensuring seamless, high-quality managed services for our clients. Based in the vibrant locations of Bali, you will be the driving force behind service delivery excellence, client satisfaction, and operational efficiency. This role is perfect for a dynamic professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.
As a Service Delivery Manager, you will own end-to-end service delivery, from strategic planning and risk management to client communication and performance reporting. Your expertise will ensure that our managed services are reliable, transparent, and aligned with client expectations. You will collaborate with cross-functional teams to drive continuous improvement and innovation, making a tangible impact on our business and client success.
If you are a results-oriented leader with a knack for problem-solving and a commitment to excellence, we invite you to apply and become a key player in our growing team.
Responsibility
- Oversee and manage the delivery of managed services to ensure high levels of client satisfaction and operational efficiency.
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing regular updates on service performance.
- Develop and implement service delivery plans, including resource allocation, risk management, and performance metrics.
- Monitor and report on service delivery performance, identifying areas for improvement and implementing corrective actions.
- Collaborate with internal teams, including IT, operations, and customer support, to ensure seamless service delivery and alignment with business objectives.
- Lead and mentor a team of service delivery professionals, fostering a culture of accountability, innovation, and continuous improvement.
- Conduct regular service reviews with clients to assess performance, gather feedback, and identify opportunities for enhancement.
- Stay abreast of industry trends and best practices in service delivery, incorporating innovative solutions to drive efficiency and client value.
Qualifications
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Proven experience in service delivery management, preferably in the IT or managed services industry.
- Strong leadership and team management skills, with a track record of driving operational excellence.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
- Proficiency in project management tools and methodologies, with a focus on continuous improvement.
- Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
- Certification in ITIL, PMP, or other relevant service management frameworks is a plus.