job description
Are you a fluent Mandarin speaker with a passion for technology and problem-solving? Asia Teleservices, Inc. is seeking a Senior Technical Support Specialist to join our dynamic team in Bali. In this role, you will provide high-level technical support to enterprise clients, troubleshoot SMS and communication issues, and collaborate with global teams in the US to ensure seamless service delivery.
This is a unique opportunity to leverage your technical expertise and language skills in a fast-paced, international environment. You will act as a bridge between our clients and technical teams, ensuring timely resolution of issues and maintaining exceptional customer satisfaction. If you thrive in a collaborative setting and enjoy solving complex technical challenges, we want to hear from you!
Join us in beautiful Bali and be part of a company that values innovation, diversity, and professional growth. Apply today and take the next step in your career with Asia Teleservices, Inc.
Responsibility
- Provide advanced technical support to enterprise clients, resolving complex issues related to SMS and communication platforms.
- Act as a liaison between Mandarin-speaking clients and global technical teams to ensure clear communication and efficient problem resolution.
- Diagnose and troubleshoot technical issues, escalating to higher-tier support when necessary.
- Collaborate with US-based teams to implement solutions and improve service delivery.
- Document technical issues, solutions, and customer interactions in a detailed and organized manner.
- Conduct training sessions for clients and internal teams on technical products and best practices.
- Monitor and analyze system performance, identifying trends and recommending improvements.
- Stay updated on industry trends and emerging technologies to provide cutting-edge support.
Qualifications
- Fluency in Mandarin and English (written and verbal) is required.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience in technical support, preferably in a customer-facing role.
- Strong knowledge of SMS platforms, communication technologies, and troubleshooting methodologies.
- Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Experience collaborating with international teams and managing cross-cultural communication.
- Proficiency in technical documentation and reporting.
- Certifications in IT support (e.g., CompTIA A+, ITIL) are a plus.