job description
Join Search Personnel as a Service Coordinator (Parts & Scheduling) and play a pivotal role in ensuring seamless operations for our clients in Bali. This position is ideal for detail-oriented professionals with a background in sales coordination or administration, offering a dynamic work environment in one of Bali's most vibrant regions.
As a Service Coordinator, you will be the backbone of our service operations, managing spare parts logistics, scheduling, and customer communications. Your organizational skills and ability to multitask will directly impact customer satisfaction and operational efficiency. This role offers a competitive salary, opportunities for career growth, and the chance to work in a collaborative team environment.
If you thrive in fast-paced settings and have a passion for delivering exceptional service, we invite you to apply and become a key contributor to our success.
Responsibility
- Coordinate the procurement and distribution of spare parts to ensure timely availability for service operations.
- Manage service schedules, assigning tasks to technicians and ensuring adherence to deadlines.
- Liaise with customers to provide updates on service progress, parts availability, and scheduling changes.
- Process invoices and maintain accurate records of transactions, parts inventory, and service logs.
- Collaborate with sales and service teams to resolve customer inquiries and ensure smooth service delivery.
- Monitor inventory levels and place orders for parts to prevent stockouts and delays.
- Prepare reports on service activities, parts usage, and customer feedback for management review.
- Assist in training new team members on service coordination processes and best practices.
Qualifications
- Minimum of 2 years of experience in sales coordination, administration, or a related field.
- Strong organizational and time-management skills with the ability to handle multiple tasks efficiently.
- Excellent communication and interpersonal skills for effective customer and team interactions.
- Proficiency in using office software (e.g., Microsoft Office, Google Workspace) and inventory management systems.
- Detail-oriented with a high level of accuracy in data entry and record-keeping.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic knowledge of parts management and service scheduling is a plus.
- Fluency in English; additional language skills are advantageous.