job description
Join Brotzeit, Bali's premier German restaurant brand, as a Service Captain / Supervisor and become the heartbeat of our vibrant dining experience! We're seeking passionate hospitality professionals to lead our service teams in delivering authentic German hospitality with a tropical twist across our Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung locations.
As the face of Brotzeit, you'll create memorable dining experiences for both local and international guests while supervising our front-of-house operations. This is your chance to work in a dynamic, multicultural environment where German precision meets Balinese warmth. You'll have the opportunity to grow with our expanding brand, develop your leadership skills, and be part of a team that celebrates both tradition and innovation.
Brotzeit offers a competitive salary package, comprehensive training in German service standards, and a supportive work environment where your contributions are valued. Whether you're a seasoned hospitality professional or an ambitious team player ready to take the next step in your career, we want to hear from you!
Immediate vacancies available - join us and be part of Bali's exciting culinary scene!
Responsibility
- Lead and supervise front-of-house service teams to ensure exceptional guest experiences at all times
- Oversee daily restaurant operations including opening/closing procedures, staff scheduling, and service flow management
- Maintain Brotzeit's high service standards and ensure consistent delivery of authentic German hospitality
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency
- Train and mentor service staff on product knowledge, service techniques, and company standards
- Monitor inventory of service supplies and coordinate with management for timely replenishment
- Ensure compliance with food safety, hygiene, and workplace safety regulations
- Collaborate with kitchen and management teams to optimize overall restaurant performance
- Conduct pre-shift meetings and provide ongoing feedback to service staff
Qualifications
- Minimum 2-3 years of experience in a supervisory role within premium restaurants or hotels
- Proven track record in delivering high-quality customer service in a fast-paced environment
- Strong leadership skills with ability to motivate and develop team members
- Excellent communication skills in English; additional languages (German, Indonesian, Mandarin) are a plus
- Knowledge of German service standards and European dining etiquette is highly desirable
- Ability to work flexible hours including evenings, weekends, and public holidays
- Strong problem-solving skills and ability to handle high-pressure situations
- Basic computer skills for POS systems and reporting
- Valid food handling certification (can be obtained after hiring)