job description
Join Ag Aesthetics as a Service Assistant Engineer or Senior Engineer in the vibrant heart of Bali, where cutting-edge medical technology meets exceptional customer service. In this dynamic role, you will play a pivotal part in ensuring the seamless operation of advanced medical equipment, delivering top-tier technical support, and driving aftersales service excellence to enhance customer satisfaction and business growth.
As a key member of our engineering team, you will collaborate with cross-functional departments to troubleshoot, maintain, and optimize medical devices, while also contributing to service sales initiatives. This is a unique opportunity to leverage your technical expertise in a fast-paced, customer-centric environment, where your work directly impacts the success of our clients and the expansion of our market presence.
Based in Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a rewarding career with competitive compensation, professional development opportunities, and the chance to make a tangible difference in the healthcare technology sector.
Responsibility
- Provide on-site and remote technical support for medical equipment, ensuring minimal downtime and optimal performance.
- Perform preventive maintenance, calibration, and repairs on a range of medical devices to comply with industry standards.
- Diagnose and resolve complex technical issues efficiently, using advanced troubleshooting techniques.
- Collaborate with the sales and service teams to identify customer needs and recommend tailored solutions.
- Conduct training sessions for clients and internal staff on equipment operation, safety, and best practices.
- Maintain detailed service records, reports, and documentation for compliance and quality assurance.
- Support service sales initiatives by demonstrating product capabilities and addressing technical inquiries.
- Stay updated on emerging technologies and industry trends to enhance service delivery and innovation.
Qualifications
- Diploma or Bachelor’s degree in Biomedical Engineering, Electrical/Electronics Engineering, or a related field.
- Minimum 2 years of experience in medical equipment servicing, technical support, or a similar role (Senior Engineer: 5+ years).
- Strong problem-solving and analytical skills with a customer-focused mindset.
- Proficiency in reading technical manuals, schematics, and service documentation.
- Excellent communication and interpersonal skills to interact with clients and team members.
- Ability to work independently and under pressure in a fast-paced environment.
- Familiarity with medical device regulations and compliance standards (e.g., ISO, FDA) is a plus.
- Willingness to travel within Bali and occasionally to other regions as required.